Refund policy

Last Update 05 February 2026

01 Introduction

This Refund Policy explains the policy applicable to payments made for services offered through Village Matrimony.

We aim to keep all payment-related information simple, transparent and easy to understand before a member completes a transaction.

02 Refund Policy

Refund eligibility depends on the specific service purchased, the applicable terms displayed at the time of purchase and the circumstances of the transaction.

Where a refund is approved, it may be processed through the original payment method or another appropriate method supported by the payment provider.

03 Non-Refundable Services

Certain digital services or features may be non-refundable once they have been activated, used or delivered.

Any specific non-refundable condition applicable to a service should be displayed before payment or in the relevant service terms.

04 Refund Processing Time

Where a refund is approved, the time required for the amount to appear in the member's account may depend on the payment gateway, bank or financial institution.

Village Matrimony cannot guarantee the exact time required by a third-party bank or payment provider.

✓ Our Refund Promise

We aim to make payments on Village Matrimony clear, secure and transparent. Before completing a transaction, members should review the amount, service details and applicable terms carefully.

Your trust is important to us, and we encourage safe and responsible use of every payment facility available on the platform.