Payment policy

Last Update 05 February 2026

01 Introduction

This Payment Policy explains the terms and conditions applicable to payments made for services offered through Village Matrimony.

We aim to keep all payment-related information simple, transparent and easy to understand before a member completes a transaction.

02 Payment Information

Depending on the services available on the website, members may be required to make payments for selected paid features or services.

• Payment amount will be displayed before completing the transaction.
• Applicable taxes or charges may be displayed separately where required.
• Members should review the payment details before confirming.
• A transaction should only be completed after checking the final payable amount.

03 Accepted Payment Methods

Village Matrimony may provide one or more payment methods depending on the services and payment provider available at the time of purchase.

• UPI
• Debit Card
• Credit Card
• Net Banking
• Other payment methods supported by the payment gateway

Available payment methods will be displayed on the payment page.

04 Secure Payment Processing

Payments may be processed through a third-party payment gateway or payment service provider.

Village Matrimony does not encourage members to share their card PIN, UPI PIN, banking password, payment OTP or other confidential financial credentials with anyone.

05 Payment Confirmation

After a successful payment, the payment service provider may display a confirmation message and Village Matrimony may update the relevant account or service status.

Members should keep the transaction reference or payment confirmation available until the purchased service has been successfully activated.

06 Failed Payment

Sometimes a transaction may fail because of bank restrictions, insufficient funds, technical issues, incorrect payment information or problems with the payment gateway.

If money has been debited but the service has not been activated, please wait for the payment status to be updated and contact support with the transaction details if necessary.

07 Duplicate Payment

If the same transaction is accidentally completed more than once and the duplicate amount is successfully received, the matter may be reviewed against the transaction records.

Members should provide the relevant transaction reference when contacting support about a possible duplicate payment.

08 Refund Policy

Refund eligibility depends on the specific service purchased, the applicable terms displayed at the time of purchase and the circumstances of the transaction.

Where a refund is approved, it may be processed through the original payment method or another appropriate method supported by the payment provider.

09 Non-Refundable Services

Certain digital services or features may be non-refundable once they have been activated, used or delivered.

Any specific non-refundable condition applicable to a service should be displayed before payment or in the relevant service terms.

10 Refund Processing Time

Where a refund is approved, the time required for the amount to appear in the member's account may depend on the payment gateway, bank or financial institution.

Village Matrimony cannot guarantee the exact time required by a third-party bank or payment provider.

11 Cancellation Policy

Where cancellation is permitted, members should submit a cancellation request through the available account or support process as soon as possible.

Cancellation may not be possible after a digital service or paid feature has already been activated or used.

12 Incorrect Payment Details

Members are responsible for entering correct payment information before confirming a transaction.

Village Matrimony is not responsible for delays or unsuccessful transactions resulting from incorrect information entered by the member.

13 Third-Party Payment Providers

Payment transactions may be handled by independent payment gateways or financial service providers.

These providers may have their own terms, privacy policies and transaction processing procedures.

14 Taxes and Additional Charges

Applicable taxes, gateway charges or other legally required charges may apply to certain services.

Where applicable, the relevant charges will be displayed during the payment process.

15 Unauthorized Transaction

If you believe that an unauthorized transaction has occurred through your account, contact your bank or payment provider immediately and notify Village Matrimony through the available support channel.

For security reasons, never share your OTP, UPI PIN, card PIN or banking password while reporting a transaction.

16 Payment Fraud Prevention

Village Matrimony does not ask members to transfer money directly to another member in order to arrange a matrimonial connection.

Members should be cautious of anyone requesting money by claiming to represent Village Matrimony or promising matrimonial benefits in exchange for personal payments.

17 Payment Disputes

If you have a payment-related concern, please provide the relevant transaction information when contacting support.

• Transaction reference number
• Date of transaction
• Amount paid
• Registered email address
• Relevant service or feature

18 No Direct Financial Advice

Village Matrimony provides matrimonial services and does not provide financial, investment or banking advice.

Members should independently verify any financial request or transaction before making a payment.

19 Changes to Payment Policy

Village Matrimony may update this Payment Policy when services, payment methods, technology or applicable requirements change.

The latest version published on this page will apply to future transactions unless otherwise stated.

20 Contact and Payment Support

For payment failures, duplicate transactions, refund requests or other payment-related questions, please contact Village Matrimony through the official contact details provided on our website.

✓ Our Payment Promise

We aim to make payments on Village Matrimony clear, secure and transparent. Before completing a transaction, members should review the amount, service details and applicable terms carefully.

Your trust is important to us, and we encourage safe and responsible use of every payment facility available on the platform.